Everyone who knows me knows that I love Home Depot. If I have free time, you can usually find me in Home Depot, wandering around, looking, dreaming. The fact is, I couldn’t do my job without Home Depot.
But sometimes I get so irritated when I find myself in a position where I’m seeking help and advice from HD employees who clearly know less about their products than I do. And this is exactly what happened on Saturday when I went to purchase my new flooring.
I had one of those flat cart things, and had loaded up fourteen really heavy boxes of Trafficmaster Ceramica groutable tile flooring (because no employee offered to help me load them), and then I needed to select my grout. An employee just happened to be walking by, so I asked, “Sir, what kind of grout do I use with this flooring?”
He looked at me with a blank look on his face, and then said, “Well, I’m not sure. I don’t work in this department, but the guy who does is coming right behind me.”
Sure enough, just a few yards behind him was the “flooring department” guy. So I asked him, “Sir, what kind of grout do I use with this flooring?”
He looked at me with that “you’re such a stupid woman” look that I get from them, not frequently, but often enough to be irritating, and he said, “Umm…ma’am, that’s peel & stick tile. It’s vinyl. It’s not real tile. You don’t grout that stuff.”
So I looked at him with that “you’re such an ignornant employee” look that I find myself giving them, not frequently, but more often than I should have to, and said, as I pointed to the label, “It says right here, grout…a…ble. Yes, it’s groutable.”
He suddenly got this dazed and confused look on his face, and said, “Huh? Groutable?”
Pointing to the sample board displayed above, I said, “Can’t you see the sample? It’s grouted! Yes, the stuff is groutable, and I need to know what kind of grout to use.”
“Oh, well in that case, you can just use any premixed grout.”
First, he has no clue that the product can be grouted, and then an instant later, he’s certain about what grout I need to use. Seriously?
But anyway, I finally got all set up with the flooring and supplies I needed to get started, and I really must say…I LOVE this flooring. I started in the office, because it will soon be used as a guest bedroom, and it really needed some attention. I got all of the tile put down, and about half of it grouted. The process really couldn’t have been easier, and I love that it can be cut with a utility knife. No tile saw needed!!
|The tile without grout.|
|A grouted section.|
I’m just so anxious to get it installed in the whole condo. It’ll be so nice to have a nice, consistent flooring throughout, and not have to look at this:
|I will NOT miss my painted concrete floors.|
So, please tell me, have you had similar experiences at Home Depot or Lowe’s–having to get help and advice from someone who clearly knows less about the products than you do? It’s frustrating, isn’t it?